Exactly what happens after you message us
The same process for every customer and every order. Nothing is bought until you approve it, and you get proof at each stage.
- New enquiry
- Quotation sent
- Awaiting approval
- Payment confirmed
- Shopping in progress
- Ready for delivery
- Delivered
- Feedback
Eight steps from your list to their door
- New enquiry
Send your request
Item, quantity, preferred brand, budget, delivery location and the recipient’s contact.
- Quotation sent
Get an itemised quote
Product prices, our shopping fee, delivery and any other cost, each on its own line.
- Awaiting approval
You approve it
Nothing is bought until you approve the items, specifications and total.
- Payment confirmed
Pay the company account
Our official company account only. You get a payment confirmation and an order reference.
- Shopping in progress
We shop and check
We buy the items, check them, and send receipts with photos or video.
- Ready for delivery
Pack and dispatch
Packed and sent out with our team or a trusted logistics partner.
- Delivered
Delivery confirmed
The recipient confirms they received it. You get proof of delivery.
- Feedback
Balance and follow-up
Any difference from the quote is settled as agreed, and we ask how we did.
The promises behind every order
No substitutions without approval
If what you asked for is unavailable, we send alternatives and prices. You decide.
Quoted, spent, balance
Every order tracks what we quoted, what we actually spent and what remains. Differences are settled as agreed.
No surprise top-ups
If prices go up after your quote, we contact you before buying.
Sourcing has its own process
Supplier search, purchasing and shipping work differently from shopping for family.