Last updated 15 November 2026
Delivery Policy
How and when Prime Errands delivers personal shopping and Prime Errands Home orders in Lagos and beyond.
This policy covers delivery for personal shopping orders and orders from Prime Errands Home, our online shop.
Where we deliver
- Lagos: we deliver across Lagos Mainland and Lagos Island with our own team or a trusted delivery partner.
- Outside Lagos: available where we have a reliable logistics partner. We confirm availability and cost before you pay.
Delivery fees
Delivery fees depend on the delivery location and the size and weight of the order. We confirm the delivery fee in your quote, or at checkout for shop orders, before you pay.
Delivery times
- Shop orders in Lagos: usually 1 to 3 working days after payment is confirmed.
- Personal shopping orders: the timeline in your quote, which depends on what we are buying.
- Outside Lagos: usually 3 to 7 working days, depending on the partner and destination.
Public holidays, weather, traffic and stock availability can cause delays. We will keep you updated on WhatsApp.
Receiving your order
- Please give a correct address and an active phone number for the recipient.
- If the recipient is not available, we will try to reach them and agree a new time. A second delivery attempt may attract an extra fee.
- Check your items on delivery and tell us within 48 hours if anything is missing, damaged or wrong.
Sending to family
If you order from abroad for someone in Nigeria, we contact the recipient before delivery and send you confirmation when they receive it.
Contact
WhatsApp or call +234 907 778 3556, or email admin@primeerrands.com.